FAQ's


Frequently Asked Questions


How much does your balloon décor typically costs?
With the exception of our daily balloon bouquet deliveries, our minimum costs for balloon decor delivery of any kind is $250 and does not include delivery, set up fees, or local taxes. Our minimum purchase cost is $300 for balloon décor delivery on Sunday events. We can create balloon décor for most budgets at any time.


What if I don't see anything I like in your photo gallery?

We love when our customers provide their own ideas. If you have your own ideas regarding theme, colors and the overall aesthetic of your event, please let us know. We'll be happy to help you bring those ideas to life for your celebration.


What is the best way to contact you about your services?
You can contact us by submitting an inquiry through the "contact us" form located under the main menu. You can also email us since we may be working on another event at the time of your inquiry. We check our emails periodically throughout the day. Once you submit your inquiry online or email us, one of our team members will reply as soon as possible. Please do not send direct messages (DM’s) on social media as we don’t always get a chance to respond on time.

How can we set up a consultation? 

A consultation is not a requirement. However, if you would like a consultation, we can definitely accommodate your request at an additional fee.  Simply put…you can email  us for a quote. We can text/email you photos, costs and send you an invoice. If you have an idea, send us a photo and we can provide an estimate if you’d like. Simple. Fast. Easy.


Do you decorate for events outside of Atlanta?
Absolutely! We currently provide balloon décor for customers in Georgia and South Carolina. Please be aware that our minimums for delivery and delivery fees are higher for clients outside of the city of Atlanta, Georgia.


How far in advance do I need to reserve your services for an event?
Balloon bouquet deliveries or bulk balloon deliveries can be accommodated on the same day it is requested on most occasions. For events requiring balloon decorations, we would like to be notified at least 1-2 weeks in advance so that we can make necessary accommodations for your event.  However, we understand that is not always possible.  Events are reserved on a first come, first serve basis. If you have a last minute request, please let us know as we may can still accommodate if our schedule permits and if we are available.


When is payment due? 

For reserved events, payment is due 1 week BEFORE delivery and/or services are rendered. Once your date is reserved and you have received a quote, an invoice will be sent within 24-48 hours by email which will include a secure link to pay the invoice. If you are simply ordering a balloon bouquet for delivery, payment is due at checkout. 


What areas of Georgia do you deliver?
We cover all of Atlanta and several surrounding cities. Please visit the list of zip codes we service on our website. We deliver to most hospitals. However, please call ahead before placing your order to ensure that the hospital can receive balloons. Some hospitals may not permit latex balloons to be delivered and may accept foil balloons only. Most hospitals do permit foil balloons. We do not deliver to public schools or to any local prisons or correctional centers in the area. Sorry for the inconvenience.


How much is delivery?
Please visit the zip code list to find out the delivery fee to deliver to your requested area. Delivery fees are based on area. Whe. In some cases, an additional delivery fee may be added if more than one delivery is required for any project. Our minimums for delivery do not include the delivery fee, set up fees or taxes. 


Do you charge “strike fees”?
Yes. A strike fee or (tear down fee) will apply if we have to return to the event to tear down the décor or to pick up our own equipment. Not all events will accrue this fee. Please let us know if this will be a requirement.


What times of day do you deliver?

Local Delivery:
Balloon bouquets are delivered daily from 8am – 6pm. Local order deliveries placed after 2:00 pm are not eligible for same day delivery service. Any order placed after 2:00pm, will be delivered on the next business day. Other items such as balloon décor for an event are delivered at appropriate, designated and approved times.


What times do you deliver balloon bouquets on holidays?
On holidays, orders are delivered from 8am – 6pm. For holidays, local order deliveries must be placed by 1:00 pm for same day delivery service. Any order placed after 1:00pm, will be delivered on the next business day.


Can I select a specific time for delivery?
Once you place your order, you will be able to email us your delivery date and desired window time for delivery. Our delivery windows are from: 9am – 12pm or 12pm – 3pm. We recommend that you select a time when your recipient will be available to receive their delivery. We will only deliver to the desired address once.


What if the recipient is not there to receive their balloon bouquet?
If the recipient is not at the location to receive their delivery, we will contact the customer to schedule a 2nd delivery attempt at an additional cost. We will not leave any delivery without contacting the customer. If you need us to leave your order with someone other than the recipient, please let us know. We are not responsible for any recipient who is unable to receive a balloon bouquet delivery. We will not refund any delivery costs if the recipient is not at the location.


Can I return a balloon if it deflates or is defective and get a free one?

Returns or Defective Balloons:
Due to the nature of our business, we do not accept deflated balloon returns. However, we will replace any defective balloons before leaving the premises if possible or within 1 business day. Refunds are not given on balloon decor orders. However, a merchandise credit can be issued for a future date. Merchandise credit cannot be exchanged for cash. Due to the nature of balloons, we are not responsible for balloons placed in inclement weather.


What if it rains during my event?
Placing balloons outside for an event must be approved at the customer’s risk. Balloons are more likely to blow in the wind, deflate faster and begin to oxidize in inclement weather. Refunds will not be given due to inclement weather. Please check the weather well in advance before deciding to have an event outdoors.


What if I need to cancel my event?

Cancellations:
We must be notified of any event cancellations well in advance. If you cancel your event, any initial deposit or any full monies paid will not be refunded. Additionally, any payments you have made, will be used as a credit on your next event. Some of our customers may schedule events on the same day simultaneously. If so, please keep in mind that all events are completed in the order in which the event times are scheduled.


How far in advance do you need if I have a special request?

Special Orders:
Depending on the project, please notify us at least a week or two in advance for any special requests. Failing to do so, may result in delay of your delivery or completing your event in a timely manner. For most projects, we will manage and organize our time responsibly so that all events are completed efficiently and on time.


Can I order in large quantities to be delivered?

Large Quantities:
We enjoy delivering balloons in large quantities as a convenience for all our customers. Please notify us ahead of delivery if you feel you do not have a place to store a large amount of balloons. Balloons ordered in large quantities MUST be paid for in advance before they are delivered. No exceptions, unless approved by management.


How long will my balloons last?
We only use the highest quality balloons in the world…Qualatex Balloons. They are eco-friendly, and biodegradable. Balloons filled with helium typically last approximately 9-14 hours or longer in standard room temperature settings. That time could vary depending on environmental factors. For an extra cost, we can treat balloons with Hi-Float which will help balloons last up to five times longer. Please remember that these are estimates based on typical indoor conditions. Float times will be shorter outdoors. Float times vary greatly based on factors such as humidity, temperature, altitude, etc. Balloons typically float for half as long in hot, humid weather. It is always recommended to display your balloons on the same day as your event.


What can I add to my balloon bouquet?

Bouquet Add-ons:
Customers are able to add on special gift items such as plush animals, candy, cookies or chocolates to their bouquet. All edible items are fresh to order and packaged in our special company branded gift boxes or totes. Customers are not allowed to submit their own personal items to be delivered with our bouquets. No exceptions.


What if I have two events on the same night? Can I use one order of balloon decor for both events?
Using your balloon decor order for both events is up to you. However, if you need us to transport the decor to another venue, we will require an additional delivery fee and an transporting fee. Please note that not all balloon decor is transportable and some decor (depending on the type) must be disposed of after the first event. In most cases, it is recommended you place separate orders for balloon decor for each event. 

What if I don’t see the correct color on your website?
If you cannot find what you would like on our website, please email or call us and we will be happy to assist you with what you need.


Do you donate balloon décor for charities?
Yes. We often donate our balloon décor or offer sponsorship to charities or non-profit organizations. If you want to know more regarding our philanthropy, donation or sponsorship efforts, please email us at media@letsgoupballoons.com. We do require that you tell us about your event. You must provide notice at least 30 days prior to the event and provide a flyer and a certificate. We reserve the right to deny donation requests at any time.


Do you offer discounts?
After booking your first event, we do offer a discount on any event you book with us if you kindly leave a review on our Google page. You must mention this offer when booking in order to take advantage of the discount. You can also visit our Google page by entering our name in the search bar.

How can I be sure you will do a great job for my event?
We are CERTIFIED balloon décor professionals. We are highly skilled in creating décor for any event. Please review our social media pages to view some of our designs. You can also visit our testimonials section on our website. Lastly, we are members of the National “Qualatex Balloon Network” and are listed in the “Find-A-Pro” section of their website. (Atlanta area)


Once again....How do we contact Let’sGoUp!?
Our team members are available to book an event or to answer any questions during normal business hours which are 9am – 6pm on Monday – Friday and from 9am – 7pm on Saturday. We are closed on Sundays, but are available for scheduled events only. Please submit an inquiry online or send us an email to: letsgoupballoons@gmail.com. We will gladly respond to all inquiries as soon as possible.

 
BALLOON DELIVERY

We deliver 7 days a week during business hours. Check our zip code list to see if we deliver to your area

CHOOSE YOUR COLORS

We have every color imaginable. Unsure of which colors to choose? Call us. We will be happy to assist.

FREE CONSULTATION

Call us. Email us. We’ll even come to you.

JOIN OUR BALLOON CLUB

Take advantage of this special offer. This offer is valid for a limited time only.

OUR CLIENTS

We are so proud of the companies we keep. We have provided balloons and created balloon decor for some of the biggest companies in the world. We would love to add you to the list and hope that we can continue to partnership in the future.